Refund policy

Return and Refund Policy

 

At X-Tech Golf, we want you to be completely satisfied with your purchase. If you are not satisfied with your golf grips, ferrules, or accessories, we are here to help.

1. Return Window

We accept returns within [30] days of the delivery date. If [30] days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

(Note for EU Customers: EU residents have a statutory right to withdraw from a purchase within 14 days of receiving the goods, without providing a reason.)

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and Unaltered: The items must be in the exact same condition that you received them. For golf grips and ferrules, this means they must not have been installed, glued, cut, or altered in any way.

  • Original Packaging: The items must be in their original packaging, with all tags and labels attached.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at on Whatsapp at +447469954457 or email xtechgolf@outlook.com with your Order Number and the reason for the return.

  2. Once your return is approved, please send it to the address below.

  3. Package the items securely to prevent damage during transit.

4. Return Shipping Costs

  • For Defective or Incorrect Items: We will cover the cost of return shipping.

  • For "Buyer’s Remorse" or Change of Mind: You will be responsible for paying your own shipping costs to return the item. Return shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the items.

If approved, your refund will be processed and automatically applied to your original method of payment (PayPal or credit card via PayPal).

  • Processing Time: Please allow [5-7] business days for the refund to be processed on our end.

  • PayPal/Bank Delays: Keep in mind that it may take additional time for PayPal or your credit card company to officially post the refund to your account.

6. Exchanges

Please whatsapp or email us for details

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at [Your Support Email Address] within [48 hours] of delivery. Please include your order number and photos of the defective item. We will make it right by sending a replacement at no cost to you.

8. Contact Us

If you have any questions about how to return your item to us, please contact us at:

  • Email: xtechgolf@outlook.com

  • Address: 58 orchid close, hereford, HR47FJ